T/SZFA 1001.4-2019 Active Group standards

T/SZFA 1001.4-2019 Furniture industry chain quality star evaluation criteria Part 4: Furniture after-sales service

Publish Date: 2019-03-19 Implement Date: 2019-06-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/SZFA 1001.4-2019

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Furniture products

ICS Name: Furniture

Publish Date: 2019-03-19

Implement Date: 2019-06-01

Scope

Scope: This standard specifies the requirements and specific methods for the star-rating evaluation of the after-sales service quality of furniture products. This standard applies to the star-rating evaluation activities of the after-sales service quality of furniture products; Main technical content: The star-rating evaluation of the after-sales service quality of furniture mainly evaluates the after-sales service providers from the aspects of after-sales service management system, product service, customer service, and the disposal of discarded furniture and packaging according to the relevant scoring rules. The total score is 110 points, of which the after-sales service management, product service, and customer service are the basic scores, totaling 100 points. The disposal of discarded furniture and packaging is an additional score, totaling 10 points. Those who score 80 points or more will be awarded the "Three-Star Quality"; those who score 90 points or more will be awarded the "Four-Star Quality"; and those who score 95 points or more will be awarded the "Five-Star Quality".