T/CADA 1-2015 After-sales Service Standards for Parallel-Imported Automobiles Market
T/CADA 1-2015
Basic Information
Scope
Scope: This standard specifies the responsibilities of all parties involved in parallel-imported automobiles, general principles of after-sales service in the market, requirements for quality warranty service providers of parallel-imported automobiles, requirements for after-sales service enterprises, and mechanisms for resolving service disputes. This standard applies to relevant enterprises within the Parallel-Imported Automobile Alliance of the China Automobile Dealers Association. Members of the China Automobile Dealers Association and other relevant organizations may also refer to and implement it accordingly. Main technical content: responsibilities of all parties involved in parallel-imported automobiles, general principles of after-sales service in the market, requirements for quality warranty service providers of parallel-imported automobiles (qualification requirements, management requirements, quality requirements, personnel requirements, and quality requirements for spare parts supply), requirements for after-sales service enterprises, and mechanisms for resolving service disputes