GB/T 16766-1997
Replaced
DB35/T 1463-2014
Active
Fujian ProvinceLocal standards
DB35/T 1463-2014 The standard for evaluating customer satisfaction in the funeral services industry
DB35/T 1463-2014 The standard for evaluating customer satisfaction in the funeral services industry
Price:
$ 30
Basic Information
Standard Code:
DB35/T 1463-2014
Standard Type:
Local standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Standardized management and general provisions
ICS Name:
Consumer services
Publish Date:
2014-10-30
Implement Date:
2015-02-02
Pages:
16 pages
Scope
This standard specifies the survey objects, sampling methods, evaluation methods, internal customer satisfaction evaluation, third-party customer satisfaction evaluation, satisfaction calculation, and satisfaction analysis and improvement for the funeral service industry to conduct customer satisfaction assessments. This standard is applicable to funeral service organizations conducting customer satisfaction assessments for funeral, burial, and memorial services.
Development Information
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced