GB/T 13339-1991
Abolished
GB/Z 27907-2011
Active
National standards
GB/Z 27907-2011 Quality management—Customer satisfaction—Guidelines for monitoring and measuring
GB/Z 27907-2011 Quality management—Customer satisfaction—Guidelines for monitoring and measuring
Basic Information
Standard Code:
GB/Z 27907-2011
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Standardized management and general provisions
ICS Name:
Quality management and quality assurance
Publish Date:
2011-12-30
Implement Date:
2012-02-01
Pages:
26 pages
Scope
This guidance technical document provides guidance for identifying and implementing customer satisfaction monitoring and measurement processes.
This guidance technical document is intended to be applicable to organizations of various types, different sizes, and offering different products. This guidance technical document primarily focuses on the organization's external customers.
This guidance technical document is not intended for certification or contractual purposes, nor is it intended to alter the rights and obligations stipulated by applicable laws and regulations.
Development Information
Referenced Standards
Adopt standards
ISO/TS 10004:2010
Related Standards
GB/T 13340-1991
Abolished
GB/T 13340-1991 Methods for determination and calculation of quality grading rate of products
GB/T 13341-1991
Abolished
GB/T 13341-1991 Methods for determination and accounting of quality failure rate
GB/T 19004.3-1994
Abolished
GB/T 19004.3-1994 Quality management and quality system elements—Part 3:Guidelines for processed materials
GB/T 19004.2-1994
Abolished
GB/T 19004.2-1994 Quality management and quality system element—Part 2:Guidelines for services
GB/T 19000.4-1995
Abolished