T/SIA 009-2020 Software service provider delivery capability evaluation criteria

Scope

Scope: This standard is applicable for software service providers to conduct self-assessment and continuous improvement of their service capabilities. It is also suitable for guiding government agencies, enterprises, institutions, and other organizations or agencies in selecting software service providers. This standard can serve as an evaluation basis for third-party assessment agencies and certification bodies. Main technical content: 1. Scope 2. Normative reference documents 3. Terms and definitions 4. Delivery capability model 5. Requirements for dimensions of the delivery capability model 5.1 Basic capabilities 5.1.1 Enterprise foundation 5.1.2 Staffing scale 5.1.3 Operating revenue scale 5.2 Technical capabilities 5.2.1 R&D achievements 5.2.2 Development tools and platform applications 5.2.3 Resource database and knowledge base construction 5.2.4 Innovation capabilities 5.3 Staff capabilities 5.3.1 Technical staff 5.3.2 Staff stability 5.4 Project management capabilities 5.4.1 Quality assurance 5.4.2 Project managers 5.4.3 Software capability maturity assurance 5.4.4 Organization-level project management system assurance 5.4.5 Project-level management capability assurance 5.4.6 Delivery security assurance 5.4.7 Knowledge reuse mechanism 5.4.8 Organization process asset assurance 5.5 Financial status 5.5.1 Financial status 5.5.2 Project/product scale and benefits 5.5.3 R&D investment 5.6 Credit and contractual performance capabilities 5.6.1 Project/product experience 5.6.2 Credit status 5.6.3 Contractual performance effect 5.6.4 Customer feedback mechanism 5.6.5 Emergency response mechanism 6. Requirements for delivery capability assessment 7. Application scenarios of the delivery capability model

Development Information

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