WB/T 1040-2012 Abolished Industry standards-Materials

WB/T 1040-2012 Evaluation criteria for customer satisfaction of logistics enterprises

Publish Date: 2012-03-24 Implement Date: 2012-07-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: WB/T 1040-2012

Standard Type: Industry standards

Standard Status: Abolished

is_force_gb: no

CCS Name: The relationship between supply and use

ICS Name: Service

Publish Date: 2012-03-24

Implement Date: 2012-07-01

Pages: 16 pages

Scope

This standard specifies the principles and content of evaluation indicators for logistics enterprises to conduct customer satisfaction assessments, the methods of quantifying evaluation indicators and determining their weights, the survey methods for evaluation data, and the specific evaluation steps. It also provides a grading standard for customer satisfaction in logistics enterprises.
This standard is applicable to logistics enterprises specified in GB/T 19680. Manufacturing enterprises can also refer to it when conducting customer satisfaction assessments of their logistics services.