T/ZS 0035-2019 Standard certification criteria for standardized water supply outlets
T/ZS 0035-2019 Standard certification criteria for standardized water supply outlets
Basic Information
Scope
Main technical content: Table of Contents Preface 1 Scope 2 Normative Reference Documents 3 Terms and Definitions 4 Certification Principles 5 Certification Process 6 Basic Requirements 6.1 General Requirements 6.2 Certification Process 6.3 Documentation Requirements 7 Organizational Structure and Management System 7.1 Institutional Set-up 7.2 System Development 7.3 Safety Standardization 8 Water Supply Services 8.1 Lobby Services 8.2 Smart Services 8.3 Service Commitments 8.4 Information Announcements 8.5 Complaints 8.6 Service Satisfaction 9 Marketing Management 9.1 Meter Reading and Billing 9.2 Water Connection for New Users 9.3 User Profiles 9.4 Metering Management 9.5 Water Bill Payment Methods 10 Operation and Maintenance 10.1 Water Quality Management 10.2 Operation and Maintenance 10.3 Secondary Water Supply 10.4 Pipe Network Documentation 10.5 Leakage Control 10.6 Pipe Network Informatization 11 Improvement 11.1 Continuous Improvement 11.2 Corrective Actions