T/CCIA 0012-2021 Active Group standards

T/CCIA 0012-2021 The Service Specification for Construction and Sanitary Ceramics Industry

Publish Date: 2021-12-31 Implement Date: 2022-01-15 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CCIA 0012-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Baseline standards and general methods

ICS Name: Comprehensive Building Materials

Publish Date: 2021-12-31

Implement Date: 2022-01-15

Scope

Scope: This document is a general standard in the field of architectural sanitary ceramics, which stipulates the basic requirements for after-sales service of architectural sanitary ceramics products, service content, service guarantee, service quality management, and service evaluation and improvement. It establishes a unified after-sales service quality system for the architectural sanitary ceramics industry. This standard applies to organizations engaged in the production, sales, and service of architectural sanitary ceramics products (hereinafter referred to as ceramic products); Main technical content: Based on the industry characteristics and actual needs of the architectural sanitary ceramics industry, this document unifies and standardizes the terms and definitions needed in standards such as after-sales service, customers, service providers, quality guarantee period, three-pack warranty, customer satisfaction, service content, and service personnel.