T/ZYYX 001-2020 Requirements for third-party evaluation of patient satisfaction in medical institutions

Scope

Main technical content: 1. Scope: This standard specifies the basic requirements for third-party evaluation of patient satisfaction in medical institutions, data collection, statistical analysis, analysis reports, and application of results. This standard can be used for third-party patient satisfaction evaluations and certifications in medical institutions. It can also be applied to practical applications based on the results of third-party patient satisfaction evaluations, including but not limited to patient satisfaction surveys for graded hospital assessments, internal performance evaluations in medical institutions, and improvements in patient experience and satisfaction. 2. Normative reference documents: This standard references and cites the latest domestic standards to ensure the reliability and feasibility of its provisions. 3. Terms and definitions: This standard is divided into two categories—terms and definitions—to standardize and unify the definitions of evaluation requirements for patient satisfaction indices in medical institutions. 4. Basic principles: This standard stipulates the basic principles of fairness, universality, and compliance. 5. Evaluation requirements: This standard specifies evaluation processes, evaluation models, implementation plans, data collection, data quality control, result calculation, statistical analysis, and other related evaluation requirements. 6. The standard also stipulates requirements for evaluation analysis reports and continuous improvement of results, as well as result grading.

Development Information

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