GB/T 36113-2018 Active National standards

GB/T 36113-2018 Specification for complaint-handling of administrative service centre

Publish Date: 2018-03-15 Implement Date: 2018-07-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: GB/T 36113-2018

Standard Type: National standards

Standard Status: Active

is_force_gb: no

CCS Name: The relationship between supply and use

ICS Name: Sociology, services, the organization and management of companies (enterprises), administration, transportation (vocabulary)

Publish Date: 2018-03-15

Implement Date: 2018-07-01

Pages: 7 pages

Scope

This standard stipulates the principles of service complaint handling, the handling institutions and personnel, the complaint methods and channels, the handling procedures, and the application of the handling results in government service centers (hereinafter referred to as "centers"). This standard applies to the handling of service complaints in centers.

Development Information

Word Count: 12 Thousand words Pages: 7 pages

Referenced Standards

GB/T 32169.1-2015 Specification for operation of administrative service centre—Part 1:Basic requirements GB/T 32169.3-2015 Specification for operation of administrative service centre—Part 3:Requirements for counter services GB/T 32169.4-2015 Specification for operation of administrative service centre—Part 4:Requirements for counter service appraisal GB/T 32170.1-2015 Guide to standardization of administrative service centre—Part 1:Basic requirements

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