T/CADHOH 0005-2024 Active

Scope: This document stipulates the principles, quality, and processes of the 120 emergency call service for people with hearing impairments. This document specifies the technical standards and requirements for the 120 emergency call service for people with hearing impairments. This document applies to the service norms and management of emergency response agencies and personnel, as well as the technical specifications and management of technology providers and related parties. Main technical content: 1. Institutional qualification requirements: relevant requirements for emergency response agencies and operating agencies. 2. Functional technical standards: including server requirements, logical framework, functional requirements, design requirements, functional performance requirements, security requirements, and stability requirements. 3. Personnel requirements: including requirements for 120 emergency dispatchers, emergency personnel, and training and training requirements for people with hearing impairments making emergency calls. 4. Alarm reception process standards: flowcharts and node descriptions for the alarm-issuing end and the alarm-receiving end. 5. Service content standards: including functional requirements for the alarm-issuing end, service content requirements for emergency response agencies, and application processes for operating agencies. 6. Operational service requirements: including agreement signing, training, functional acceptance standards, and functional fault resolution. 7. Inspection mechanism: regular inspections to ensure normal functioning.