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GB/T 24405.1-2009 Active
GB/T 24405.1-2009 Information technology—Service management—Part 1:Specification
Abstract
This part of GB/T 24405 defines the requirements for service providers to deliver acceptable quality of managed services to their customers. This part can be used for: a) organizations bidding for their services; b) organizations requiring all service providers in the supply chain to adopt consistent methods; c) service providers who want to establish IT service management benchmarks; d) a basis for independent assessment; e) organizations needing to prove their ability to provide services that meet customer requirements; f) organizations wishing to monitor and improve service quality through effective application of processes, thereby improving their services.
General Product Information
| Document Type | National standards |
|---|---|
| Standard Status | Active |
| Standard Code | GB/T 24405.1-2009 |
| CCS | \nBasic standards |
| ICS | Other services |
| Implement Date | 2009-12-01 |
Price
$ 54
Subtotal
$ 54
Tax
$ 0.00
Order Total (incl. tax)
$ 54