PDF
GB/T 42509-2023 Active
GB/T 42509-2023 Quality management—Guidelines for customer experience management
Abstract
This document provides the principles and framework of customer experience management, as well as guidance on planning, implementing, maintaining, and improving customer experience management processes. This document is applicable to customer experience management activities carried out by organizations of all types.
General Product Information
| Document Type | National standards |
|---|---|
| Standard Status | Active |
| Standard Code | GB/T 42509-2023 |
| CCS | Standardized management and general provisions |
| ICS | Quality management and quality assurance |
| Implement Date | 2023-03-17 |
Price
$ 44.00
Subtotal
$ 44.00
Tax
$ 0.00
Order Total (incl. tax)
$ 44.00