GB/T 42509-2023 Quality management—Guidelines for customer experience management

GB/T 19014-2019 Quality management—Customer satisfaction—Guidelines for monitoring and measuring GB/T 19000-2000 Quality management systems—Fundamentals and vocabulary GB/T 19000-2008 Quality management systems—Fundamentals and vocabulary GB/T 19000-2016 Quality management systems—Fundamentals and vocabulary GB/T 19000.2-1998 Quality management and quality assurance standards—Part 2:Generic guidelines for the application of GB/T 19001、GB/T 19002 and GB/T 19003 GB/T 19000.3-2001 Quality management and quality assurance standards—Part 3:Guidelines for the application of GB/T 19001-1994 to the development, supply, installation and maintenance of computer software GB/T 19000.4-1995 Quality management and quality assurance standards—Part 4:Cuide to dependability programme management GB/T 19004-2000 Quality management systems—Guidelines for performance improvements GB/T 19004-2011 Managing for the sustained success of an organization—A quality management approach GB/T 19004-2020 Quality management—Quality of an organization—Guidance to achieve sustained success GB/T 19004.2-1994 Quality management and quality system element—Part 2:Guidelines for services GB/T 19004.3-1994 Quality management and quality system elements—Part 3:Guidelines for processed materials