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GB/T 19013-2009
GB/T 19013-2009 Quality management—Customer satisfaction—Guidelines for dispute resolution external to organizations
Abstract
This standard provides guidance for organizations in planning, designing, developing, implementing, maintaining, and improving effective and efficient dispute resolution processes for complaints that the organization has failed to resolve. This standard applies to:
——Complaints related to products provided by the organization to customers or required by customers, as well as complaints related to the complaint handling process or dispute resolution process; Note 1: The term "product" in this standard includes services, software, hardware, and process materials.
General Product Information
| Document Type | National standards |
|---|---|
| Standard Status | Replaced |
| Standard Code | GB/T 19013-2009 |
| CCS | Standardized management and general provisions |
| ICS | Quality management and quality assurance |
| Implement Date | 2009-12-01 |
Price
$ 81
Subtotal
$ 81
Tax
$ 0.00
Order Total (incl. tax)
$ 81