T/FCCI 1-2022 Active
T/FCCI 1-2022 The service specifications for the architectural and sanitary ceramic industry
Abstract
Scope: This document is a general standard for the architectural sanitary ceramics industry, which stipulates the basic requirements, service content, service guarantee, service quality management, and service evaluation and improvement for after-sales services of architectural sanitary ceramics products. It establishes a unified after-sales service quality system for the architectural sanitary ceramics industry. This standard applies to organizations engaged in the production, sales, and services of architectural sanitary ceramics products (hereinafter referred to as "ceramic products"). Main technical content: Based on the industry characteristics and actual needs of the architectural sanitary ceramics industry, this document unifies and standardizes the terms and definitions required for after-sales services, customers, service providers, quality guarantee periods, three-pack policies, customer satisfaction, service content, and service personnel, and establishes a unified after-sales service quality system for the architectural sanitary ceramics industry.
General Product Information
| Document Type | Group standards |
|---|---|
| Standard Status | Active |
| Standard Code | T/FCCI 1-2022 |
| ICS | Comprehensive Building Materials |
| Implement Date | 2022-02-16 |