T/SPEMF 0060-2025 Active Group standards

T/SPEMF 0060-2025 Guidelines for Providing Full-Process Care Services to Special Passengers at Passenger Ports

T/SPEMF 0060-2025 The special passenger service specification for the entire process of passenger transportation ports includes caring for special passengers

Publish Date: 2025-07-02 Implement Date: 2025-07-02 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Price: $ 20.00

Out of stock

Basic Information

Standard Code: T/SPEMF 0060-2025

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Road and waterway transportation

ICS Name: Waterway transportation

Publish Date: 2025-07-02

Implement Date: 2025-07-02

Scope

Scope: This document stipulates the service principles, service management, service content and requirements, service guarantee, service evaluation and improvement for passenger ports to provide full-process caring services to special passengers. This document is applicable to the construction and management of full-process caring services for special passengers; Main technical content: During the service links such as ticket purchase, service information acquisition, waiting for the ship, boarding and disembarking from the ship, and security check, detailed and considerate humanized services are provided for special passengers in terms of guidance, reception, and safety emergency protection. 6.1 General Services 6.1.1 A dedicated caring counter shall be set up to provide priority services to special passengers. 6.1.2 It is recommended to paste caring stickers on the chest or in prominent positions of the luggage of special passengers to ensure that they can be efficiently identified and receive priority services. 6.1.3 At the ticket inspection gate, a caring channel shall be set up, and staff shall be deployed to assist special passengers in passing through quickly and provide voice/text repetition services for ticket information. 6.1.4 In the security check area, barrier-free security check channels shall be set up to ensure that wheelchairs, crutches and other assistive equipment can pass through quickly, and manual inspection options shall be provided for passengers with implanted medical devices. 6.1.5 Priority procedures for boarding and disembarking from the ship, barrier-free channels, and personalized needs handling shall be provided to ensure the safe travel of special passengers. 6.1.6 Parking lots shall be equipped with dedicated barrier-free parking spaces near the entrances to facilitate special passengers in getting on and off the vehicle and approaching the travel areas. 6.1.7 Emergency assistance phone numbers shall be posted in th