T/CATIS 001-2021 Social commerce enterprise business service standards
T/CATIS 001-2021 Social commerce enterprise business service standards
Basic Information
Scope
This document stipulates the social e-commerce service system, social e-commerce service requirements, basic guarantee service requirements, transaction process service requirements, and customer relationship service requirements, etc. This document is applicable to regulating the services provided by social e-commerce enterprises in all aspects of social e-commerce business activities, and is also applicable to consumers' understanding of social e-commerce activities. This document is not applicable to financial products and services, services involving the provision of news information, audio and video programs, publishing, and cultural products through information networks, nor is it applicable to B2B bulk commodity transactions and standardized contract transactions. Note: The social e-commerce referred to in this document refers to social e-commerce registered within the territory of China.