T/CADA 27-2023 Active Group standards

T/CADA 27-2023 Car dealership service specifications

Publish Date: 2023-06-26 Implement Date: 2023-08-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CADA 27-2023

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Integrated

ICS Name: Integrated services

Publish Date: 2023-06-26

Implement Date: 2023-08-01

Scope

Scope: This document specifies the basic requirements, facilities and equipment, personnel requirements, acquisition management, pre-sales management, sales management, agency services and add-on products, after-sales service, information management, and service improvement for second-hand car dealers engaged in second-hand car dealership activities. This document is applicable to second-hand car dealers who engage in activities such as the acquisition and sale of second-hand passenger cars. Other second-hand car transaction activities may refer to and implement it accordingly. Main technical content: 3. Terms and definitions 3.1 Second-hand car 3.2 Second-hand car dealers 3.3 Second-hand car acquisition 3.4 Second-hand car preparation 3.5 Second-hand car technical condition appraisal 3.6 Second-hand car sales 4. Requirements for second-hand car dealers 4.1 Basic requirements 4.2 Facilities and equipment 4.3 Personnel requirements 5. Management of operations and services 5.1 Acquisition management 5.2 Pre-sales management 5.3 Sales management 5.4 Agency services and add-on products 5.5 After-sales service 5.6 Information management 6. Service improvement 6.1 Complaint handling and follow-up 6.2 Continuous improvement Appendix A (informative) Second-hand car sales contract (model) Appendix B (normative) Vehicle technical condition form References