T/JMBX 0239-2023 Active Group standards

T/JMBX 0239-2023 The standard for handling consumer complaint processing work

Publish Date: 2023-03-13 Implement Date: 2023-03-15 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/JMBX 0239-2023

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Terminology (principles and coordination and cooperation)

Publish Date: 2023-03-13

Implement Date: 2023-03-15

Scope

Main technical content: This document stipulates the terms and definitions, basic requirements, handling principles, complaint channels, handling processes, handling requirements, complaint information management, and supervision and evaluation for consumer complaint handling. This document applies to consumer organizations in Zhuhai, Zhongshan, Jiangmen, and Hengqin carrying out complaint handling within their management responsibilities. Regarding the Macao Consumer Council, cases handled by the above-mentioned four consumer organizations shall apply this document. Complaint cases handled by the Macao Consumer Council shall only apply to the content specified in this document, and other cases shall apply Macao law and the handling guidelines of the Macao Consumer Council.