T/ZQCSH 069-2021 Active Group standards

T/ZQCSH 069-2021 Car dealership after-sales maintenance reception service specifications

Publish Date: 2021-09-16 Implement Date: 2022-05-16 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/ZQCSH 069-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Trade, commercial activities, and marketing

Publish Date: 2021-09-16

Implement Date: 2022-05-16

Scope

Main technical content: 1. Scope 2. Normative reference documents 3. Terms and definitions 4. Personnel requirements 5. Job responsibilities 6. Preparation for reception 7. Types and requirements of after-sales repair reception 8. Progress inquiry 9. Car delivery, inspection, and settlement 10. Repair and complaint handling 11. After-sales tracking 12. Evaluation and improvement