GB/T 16832-1997
Replaced
T/CCPITCSC 002-2017
Active
Group standards
T/CCPITCSC 002-2017 Customer Service Professional Technical Requirements
T/CCPITCSC 002-2017 Customer Service Professional Technical Requirements
Price:
$ 20.00
Basic Information
Standard Code:
T/CCPITCSC 002-2017
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The representation method of data elements
ICS Name:
Sociology, services, the organization and management of companies (enterprises), administration, transportation (vocabulary)
Publish Date:
2017-01-12
Implement Date:
2017-01-12
Scope
This standard specifies the terminology and definitions, grade classification, technical requirements, and training requirements for customer service professionals. This standard applies to enterprise customer service professionals (including call center service staff), and relevant personnel from other social organizations may refer to it for implementation. This standard stipulates the technical grade classification for customer service professionals, the basic requirements for practitioners, technical requirements, training requirements, and management requirements for examiners.
Development Information
Related Standards
GB/T 17306-1998
Replaced
GB/T 17306-1998 Standards for packaging—Consumer requirements
GB/T 17693.1-1999
Replaced
GB/T 17693.1-1999 Transformation guidelines of geographical names from foreign languages into Chinese—English
GB/T 17693.2-1999
Active
GB/T 17693.2-1999 Transformation guidelines of geographical names from foreign languages into Chinese—French
GB/T 17693.3-1999
Replaced
GB/T 17693.3-1999 Transformation guidelines of geographical names from foreign languages into Chinese—Germany
GB/T 17693.4-1999
Replaced