T/HBFWZL 13-2023 Active Group standards

T/HBFWZL 13-2023 Quality Service Benchmark Evaluation Specification

Publish Date: 2023-04-28 Implement Date: 2023-05-12 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/HBFWZL 13-2023

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: The comprehensive organization and management of the company (enterprise)

Publish Date: 2023-04-28

Implement Date: 2023-05-12

Scope

Main technical content: This standard specifies the evaluation requirements, scope, normative reference documents, terms and definitions, and basic requirements for service quality benchmarks. This standard is applicable to the selection of service quality benchmarks, providing organizations with self-evaluation guidelines, and can also serve as a basis for evaluations by governments, industry associations, and third parties. The formulation of the group standard "Evaluation Criteria for Service Quality Benchmarks" will fill the current gaps in domestic national standards, industry standards, and local standards, which will help improve economic, social, and ecological benefits, and contribute to the construction of a high-standard market system and actively promote the stable development and operation of the market.