GB/T 29861-2013
Active
T/GSOCCIA 001-2020
Active
Group standards
T/GSOCCIA 001-2020 Guiyang City Call Center Service Standards and Software Outsourcing Process Specifications
T/GSOCCIA 001-2020 Call center service standards and software outsourcing process specifications in Guiyang city
Price:
$ 20.00
Basic Information
Standard Code:
T/GSOCCIA 001-2020
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Economic and cultural
ICS Name:
Telecommunications services and applications
Publish Date:
2020-02-13
Implement Date:
2020-02-13
Scope
Scope: This standard specifies the professional standards, service standards, service indicator standards, management process standards, and definitions of related terms for personnel engaged in call service enterprises in Guiyang City, as well as the relevant process norms for software outsourcing; Main technical content: Part I: Call center standards, mainly including call center personnel professional standards (occupational overview, job requirements), call center service standards (standard response phrases, related courtesy phrases, special handling phrases, and behavioral norms), call center-related indicator standards (there are many details, please refer to the relevant annexes), and call center management process requirements, etc. Part II: Software outsourcing, mainly including the definition, classification, process, and management norms of software outsourcing, etc.
Development Information
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