T/CADA 15-2020 Active Group standards

T/CADA 15-2020 Traveling vehicle after-sales service specification

Publish Date: 2020-09-01 Implement Date: 2020-12-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CADA 15-2020

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: A car

ICS Name: Passenger cars, caravans, and light trailers

Publish Date: 2020-09-01

Implement Date: 2020-12-01

Scope

Scope: This standard specifies the basic requirements for after-sales service of motorhomes, including after-sales service requirements, after-sales service processes, customer tracking and complaint handling, service evaluation and improvement, etc. This standard applies to the after-sales service of motorhome products. Other related vehicles can refer to it for implementation. Main technical content: 4 Basic requirements 5 After-sales service processes and requirements 6 Rescue service requirements 7 Customer tracking and complaint handling 8 Service evaluation and improvement