T/ZJCA 003-2022 Active Group standards

T/ZJCA 003-2022 Household cleaning service specifications

Publish Date: 2022-02-28 Implement Date: 2022-03-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/ZJCA 003-2022

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Economic and cultural

ICS Name: Integrated services

Publish Date: 2022-02-28

Implement Date: 2022-03-01

Scope

Main technical content: 1. General Provisions 2. Terminology 3. Basic Requirements 4. Order Acceptance Procedures 4.1 Answering the Phone 4.2 Making a Phone Call 4.3 Confirming Customer Information 4.4 Scheduling Appointments by Phone 5. Service Preparation Procedures 5.1 Tool Inspection 5.2 Dress Code Requirements 5.3 Appearance and Etiquette Requirements 6. On-Site Service Conduct Procedures 6.1 Requirements for On-Site Behavior 6.2 Requirements for Behavior in the Customer's Home 6.3 Requirements for Behavior During the Service Process 7. Cleaning and Maintenance Procedures 7.1 Cleaning Range Hoods 7.2 Cleaning Washing Machines 7.3 General Cleaning of Tumble Dryers 7.4 Deep Cleaning of Tumble Dryers 7.5 Cleaning Refrigerators 7.6 Cleaning Air Conditioners 7.7 Cleaning Electric Water Heaters 7.8 Cleaning Microwave Ovens, Disinfection Cabinets, Stove Tops, Dishwashers, and Steamers 7.9 Cleaning Water Dispensers 7.10 Cleaning Air Purifiers and Fresh Air Systems 7.11 Cleaning Ventilation Fans This standard uses the terminology explained in the Reference Standards List.