GB/T 16784.1-1997
Replaced
T/CGCC 50-2021
Active
Group standards
T/CGCC 50-2021 Shopping center customer satisfaction evaluation standards
T/CGCC 50-2021 Shopping center customer satisfaction evaluation standards
Price:
$ 32.00
Basic Information
Standard Code:
T/CGCC 50-2021
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Integrated services
Publish Date:
2021-03-30
Implement Date:
2021-04-01
Pages:
24 pages
Scope
This document stipulates the basic principles of customer satisfaction evaluation in shopping centers, the requirements for evaluation agencies, evaluation methods, survey questionnaire design, sampling, data processing and quality control, implementation process, follow-up surveys, data analysis, result presentation, and improvement. This document is applicable to third-party agencies conducting customer satisfaction evaluations, and shopping centers can refer to it when conducting customer satisfaction surveys internally.
Development Information
Related Standards
GB/T 16784.2-1998
Abolished
GB/T 16784.2-1998 After-sale service of industrial products—Part 2:Maintain
GB/T 17372-1998
Abolished
GB/T 17372-1998 Classification of grade of service trades—General rules
WB/T 1016-2002
Active
WB/T 1016-2002 Accept standard for wood flooring surface after installation
GB/T 19680-2005
Replaced
GB/T 19680-2005 Classification and evaluation indicators for logistics enterprises
GB/T 19682-2005
Active