GB/T 15971-1995
Replaced
T/DJPEC 0009-2019
Active
Group standards
T/DJPEC 0009-2019 After-sales Service Management Specification for Unattended Terminals
T/DJPEC 0009-2019
Price:
$ 20.00
Basic Information
Standard Code:
T/DJPEC 0009-2019
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Economic and cultural
ICS Name:
Service
Publish Date:
2019-12-02
Implement Date:
2019-12-05
Scope
Main technical content: This standard applies to the after-sales service management and processes of unmanned service terminals. It includes after-sales service processes, after-sales service content, responsibility department division, and market complaint handling, which are used to guide relevant units to better carry out after-sales service work, improve service quality, clarify service processes, define service responsibilities, ensure a significant improvement in service quality, and thereby help enterprises establish a good service image.
Development Information
Related Standards
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Replaced
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GB/T 16767-1997
Replaced
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GB/T 20647.1-2006
Active
GB/T 20647.1-2006 Guideline for community service—Part 1:General
GB/T 20647.2-2006
Active
GB/T 20647.2-2006 Guidelines for community service—Part 2:Environment management
GB/T 20647.3-2006
Active