T/CPMI 023-2024 Sports venue property service specifications
T/CPMI 023-2024 Sports venue property service specifications
Basic Information
Scope
Scope: This document specifies the management requirements, service requirements, and evaluation and improvement requirements for property services in sports venues. This document applies to property services provided by property service enterprises for sports venues. Main technical content: 1. Scope 2. Normative reference documents 3. Terms and definitions 4. Management requirements 4.1 General requirements 4.2 Personnel management 4.3 Communication management mechanism 4.4 File management 4.5 Supplier management 4.6 Logo management 5. Service requirements 5.1 Customer service 5.2 Facility and equipment management 5.3 Order maintenance management 5.4 Environmental management 5.5 Emergency response management 5.6 Special services 6. Service evaluation and improvement 6.1 Service evaluation 6.2 Continuous improvement References