GB/T 16766-1997
Replaced
T/HLJCCH 001-2025
Active
Group standards
T/HLJCCH 001-2025 "No-reason return service specification for offline physical stores"
T/HLJCCH 001-2025 "No-reason return service specification for offline physical stores"
Price:
$ 20.00
Basic Information
Standard Code:
T/HLJCCH 001-2025
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
-
ICS Name:
Consumer services
Publish Date:
2025-01-16
Implement Date:
2025-01-30
Scope
Main technical content: 5 Basic requirements 5.1 Return method 5.2 Return management 6 Return conditions 6.1 Product scope 6.2 Return time limit 6.3 Product integrity 6.4 Other conditions 7 Return process 7.1 Return service process 7.2 Accepting return requests 7.3 Confirming return conditions 7.4 Return and refund 7.5 Return at different locations and stores 8 Dispute resolution 9 Service supervision, evaluation, and improvement 9.1 Service supervision 9.2 Service evaluation 9.3 Service improvement
Development Information
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced