T/CDHA 7-2021 Active Group standards

T/CDHA 7-2021 Heating customer service

T/CDHA 7-2021 Heating customer service

Publish Date: 2021-09-01 Implement Date: 2021-12-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us
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Basic Information

Standard Code: T/CDHA 7-2021
Standard Type: Group standards
Standard Status: Active
is_force_gb: no
CCS Name: Postal service
ICS Name: Integrated Energy and Heat Transfer Engineering
Publish Date: 2021-09-01
Implement Date: 2021-12-01

Scope

Scope: This standard applies to the services provided by heating enterprises to their heating customers. Main technical content: This standard stipulates the terms and definitions of customer service, the service system, the behavior of service personnel, outlet services, hotline services, on-site services, online services, publicity and notices, emergency response, and service quality evaluation of heating enterprises.

Development Information

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