T/CASME 512-2023 Active Group standards

T/CASME 512-2023 Mobile platform customer service management system design specification

Publish Date: 2023-06-29 Implement Date: 2023-07-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CASME 512-2023

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Integrated

ICS Name: Other services

Publish Date: 2023-06-29

Implement Date: 2023-07-01

Scope

Scope: This document applies to the construction of a mobile platform customer service management system; Main technical content: This document specifies the terms and definitions of the design of the mobile platform customer service management system, basic requirements, system construction requirements, system function requirements, system personalization and customer identification requirements, system real-time monitoring and analysis requirements, system feedback and improvement mechanism requirements, system security and privacy protection requirements, system operation management requirements, and system evaluation and acceptance requirements. Technical content