GB/T 16766-1997
Replaced
T/ISC 0014-2021
Active
Group standards
T/ISC 0014-2021 Internet enterprise complaint handling quality service specification
T/ISC 0014-2021 Internet enterprise complaint handling quality service specification
Price:
$ 20.00
Basic Information
Standard Code:
T/ISC 0014-2021
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
-
ICS Name:
Consumer services
Publish Date:
2021-12-21
Implement Date:
2022-03-21
Scope
Main technical content: This document stipulates the requirements for high-quality service in complaint handling for Internet enterprises in terms of leadership and values, resource allocation, complaint source control, complaint methods and scope, acceptance and classification of complaints, complaint handling, application of results, and improvement and innovation. This document is applicable to Internet enterprises conducting complaint handling work.
Development Information
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced