GB/T 16784.1-1997
Replaced
T/AQB 42-2023
Active
Group standards
T/AQB 42-2023 Motor vehicle after-sales service satisfaction evaluation specification
T/AQB 42-2023 Motor vehicle after-sales service satisfaction evaluation specification
Price:
$ 20.00
Basic Information
Standard Code:
T/AQB 42-2023
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
-
ICS Name:
Integrated services
Publish Date:
2023-07-31
Implement Date:
2023-08-08
Scope
Scope: This document specifies the evaluation indicators, implementation process, evaluation results, and improvement measures for the satisfaction evaluation of after-sales services for passenger cars. This document is applicable to passenger car companies conducting after-sales service satisfaction evaluations. Main technical content: Preface 1 Scope 2 Normative references 3 Terms and definitions 4 Evaluation indicators 5 Evaluation implementation 6 Evaluation results and improvement measures
Development Information
Related Standards
GB/T 16784.2-1998
Abolished
GB/T 16784.2-1998 After-sale service of industrial products—Part 2:Maintain
GB/T 17372-1998
Abolished
GB/T 17372-1998 Classification of grade of service trades—General rules
WB/T 1016-2002
Active
WB/T 1016-2002 Accept standard for wood flooring surface after installation
GB/T 19680-2005
Replaced
GB/T 19680-2005 Classification and evaluation indicators for logistics enterprises
GB/T 19682-2005
Active