T/SMSM 03-2020 The ritual norms for commemorative services
T/SMSM 03-2020 The ritual norms for commemorative services
Basic Information
Scope
Scope: This standard specifies the service principles, service process, service content, and quality improvement of memorial service etiquette. This standard applies to memorial service etiquette services conducted by memorial service institutions; Main technical content: On the basis of defining the basic terms of memorial service etiquette, this standard establishes four service principles, including people-oriented, civilized service, frugal funeral arrangements, and inheriting filial piety. It also provides the process of etiquette services, stipulates the normative requirements of memorial service etiquette, proposes quality improvement measures for service content, and provides reference samples of memorial service etiquette agreements and service records.