T/ZJYKHR 001-2023 Human resources service agency quality standards

Scope

Main technical content: 6. Service evaluation and improvement 6.1 Service evaluation 6.1.1 Evaluation mechanism The service provider shall collect relevant information and materials for service evaluation, and establish a service system and project evaluation mechanism. 6.1.2 Evaluation path 6.1.2.1 Internal evaluation Establish an internal evaluation mechanism, conduct regular internal evaluations, and record the results. 6.1.2.2 External evaluation a) Client evaluation: Conduct regular client satisfaction surveys based on existing client service projects and record the results. b) Third-party evaluation: Conduct professional evaluations of service projects through third-party organizations. 6.1.3 Evaluation content a) Service quality; b) Compliance with standards in the service delivery process; c) Service policies, service projects, service personnel, and data management; d) Client satisfaction; e) Service remediation. 6.2 Service improvement The content of service improvement includes but is not limited to: a) Conduct timely summaries of the entire service implementation process; b) Based on the supervision, inspection, and evaluation of the service process, formulate and implement preventive and corrective measures; c) Pay attention to the evaluation and continuous improvement of the service system; d) Focus on client satisfaction, service process optimization, and service level enhancement.

Development Information

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