T/TJCA 0008-2023 No-reason return policy for offline stores in the Beijing-Tianjin-Hebei region

Scope

Scope: This document stipulates the general requirements for no-reason return of goods in offline physical stores in Beijing, Tianjin and Hebei, the return commitment, return conditions, consumer return, return process in stores, and requirements for service supervision, evaluation and improvement. This document applies to offline physical stores in Beijing, Tianjin and Hebei that implement no-reason return of goods. Main technical content: In order to further create a new type of consumption environment, the Hebei Provincial Consumer Rights Protection Committee, together with the Beijing Municipal Consumer Association and the Tianjin Municipal Consumer Association, promotes the work of no-reason return of goods in all offline physical stores in Beijing, Tianjin and Hebei, standardizes the practical experience of offline no-reason return of goods, further encourages operators to take active actions, improve after-sales service systems, actively make commitments and earnestly fulfill them, and continuously improve the safety of the consumption environment, the integrity of operators, and the satisfaction of consumers. It has an important and far-reaching impact on protecting consumers' legitimate rights and interests, promoting the development of the real economy, and building a new development pattern.

Development Information

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