T/ZJWL 002-2024 Active Group standards

T/ZJWL 002-2024 Supply chain system solution customer satisfaction evaluation specification

Publish Date: 2024-10-30 Implement Date: 2024-10-30 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/ZJWL 002-2024

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Integrated services

Publish Date: 2024-10-30

Implement Date: 2024-10-30

Scope

Scope: This document specifies the objectives, evaluation content, and evaluation process of customer satisfaction assessment for supply chain system solutions. The aim is to comprehensively evaluate the performance of supply chain system solutions at all stages through scientific, systematic, and standardized assessments, ensuring that they can efficiently and accurately meet customer needs, improve the overall quality of supply chain services, and enhance customer satisfaction, while providing a basis for continuous improvement. This document applies to all customers who use the customer satisfaction assessment and improvement of supply chain system solutions. Main technical content: 1. Scope 2. Normative reference documents 3. Terms and definitions 4. Evaluation objectives 5. Evaluation content 6. Evaluation process 6.1 Evaluation methods 7. Setting satisfaction improvement standards 8. Training and improvement mechanisms