T/YQHQ 001-2020 Wedding services specification
T/YQHQ 001-2020 Wedding services specification
Basic Information
Scope
Scope: This standard specifies the terms and definitions of wedding services, the basic requirements for service agencies, service quality requirements, requirements for wedding etiquette services, requirements for items and facilities and equipment, service contracts, and service quality assurance and supervision, etc. This standard applies to the wedding services provided by wedding service agencies; Main technical content: 1. Basic requirements for wedding service agencies (enterprise qualifications, environmental requirements, service items, equipment and facilities requirements, personnel requirements, and resource capabilities); 2. Wedding service content; 3. Wedding service process (client communication, determining service intentions, confirming orders, signing service contracts, collecting deposits, wedding preparation, on-site execution, and delivery of image products); 4. Safety and hygiene requirements; 5. Service quality assurance and supervision (record archiving, customer feedback, complaint handling procedures, and quality supervision)