GB/T 16766-1997
Replaced
T/CPMI 016-2024
Active
Group standards
T/CPMI 016-2024 Residential property service standards
T/CPMI 016-2024 Residential property service standards
Price:
$ 20.00
Basic Information
Standard Code:
T/CPMI 016-2024
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Integrated
ICS Name:
Consumer services
Publish Date:
2024-07-17
Implement Date:
2024-10-15
Scope
Scope: This document specifies the basic requirements, service requirements, and evaluation and improvement requirements for residential property services. This document applies to residential property services provided by property service enterprises. Main technical content: 1. Scope 2. Normative reference documents 3. Terms and definitions 4. Basic requirements 4.1 Service organization 4.2 Personnel requirements 4.3 System requirements 4.4 Communication management 4.5 File management 4.6 Confidentiality management 4.7 Logo management 4.8 Intelligent management 4.9 Energy-saving management 4.10 Information security management 4.11 Management of professional property service suppliers 4.12 Emergency response 5. Service requirements 5.1 Customer service 5.2 Management of buildings and facilities 5.3 Order maintenance management 5.4 Environmental management 5.5 Special services 6. Service evaluation and improvement 6.1 Service evaluation 6.2 Service improvement Appendix A (informative) Reference materials for property service management systems
Development Information
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced