T/RGSLYXH 001-2010 Active Group standards

T/RGSLYXH 001-2010 Travel Reception Service General Specification

Publish Date: 2020-01-20 Implement Date: 2020-02-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/RGSLYXH 001-2010

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: The relationship between supply and use

ICS Name: Entertainment, tourism

Publish Date: 2020-01-20

Implement Date: 2020-02-01

Scope

Main technical content: 3.1 Travel-related enterprises shall obtain a business license and corresponding qualifications. 3.2 Travel-related enterprises shall establish and improve a service management system in accordance with relevant laws and regulations and tourists' needs, and ensure its effective operation. 3.3 Travel-related enterprises shall regularly collect feedback and suggestions on the quality of tourism reception services, understand tourists' changing needs, and continuously improve tourists' satisfaction. 3.4 Travel-related enterprises shall provide training for employees in areas such as professional quality, job responsibilities, and professional skills.