T/CTA 007-2024 Active Group standards

T/CTA 007-2024 Port Cargo Receiving Service Quality Standards

Publish Date: 2024-03-04 Implement Date: 2024-03-15 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CTA 007-2024

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Waterway transportation

Publish Date: 2024-03-04

Implement Date: 2024-03-15

Pages: 20 pages

Scope

Main technical content: This standard refers to the national standard GB/T 35966–2018, "Guidelines for Service Quality Evaluation of High-tech Services", and is based on relevant laws and regulations of the port industry. It also references the relevant norms and standards already issued by the stevedoring industry, and is compiled in accordance with the requirements of the "Port Service Guidelines" and the specific implementation of port stevedoring operations. It stipulates the port stevedoring service capabilities, the port stevedoring service process, and the port stevedoring service results, and clarifies the basic requirements of port stevedoring service organizations, management capabilities, human resources requirements, technical and business provision capabilities, and innovation development. It standardizes the operational requirements of various specific stevedoring operations, and stipulates the main indicators of port stevedoring services, customer satisfaction, compliance, and sustainable development, among other specific requirements.