T/XCFW TG01-009.11-2023 Active Group standards

T/XCFW TG01-009.11-2023 Lodge Dining Part 11: Complaint Handling Standards

Publish Date: 2023-09-25 Implement Date: 2023-09-25 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/XCFW TG01-009.11-2023

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Consumer services

Publish Date: 2023-09-25

Implement Date: 2023-09-25

Scope

Main technical content: 1. Scope 2. Normative reference documents 3. Terms and definitions 4. Basic requirements 5. Organizations and personnel 6. Complaint receiving departments (personnel) and methods 7. Complaint handling process 8. Handling procedures 9. Application of results 10. Archiving and improvement

Development Information

Related Standards

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GB/T 16766-1997 Basic terms of service in tourism

Publish Date: 1997-04-01

GB 5296.1-1997 Replaced

GB 5296.1-1997 Instructions for use of products of consumer interest—General principles

Publish Date: 1997-07-07

GB/T 18760-2002 Replaced

GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods

Publish Date: 2002-06-20

GB/T 5296.6-2004 Replaced

GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture

Publish Date: 2004-01-16

SB/T 10400-2006 Active

SB/T 10400-2006 Supermarket shopping environment

Publish Date: 2006-05-12

GB/T 5296.5-2006 Replaced

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