GB/T 16766-1997
Replaced
T/SHMHZQ 004-2023
Active
Group standards
T/SHMHZQ 004-2023 Cable after-sales service management process specification
T/SHMHZQ 004-2023 Cable after-sales service management process specification
Price:
$ 20.00
Basic Information
Standard Code:
T/SHMHZQ 004-2023
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
-
ICS Name:
Consumer services
Publish Date:
2023-02-28
Implement Date:
2023-03-01
Scope
Main technical content: Preface Cable After-sales Service Management Process Standards 1 Scope 2 Normative Reference Documents 3 General Terms and Definitions 4 General Principles 4.1 Organizations 5 Cable After-sales Service Management Process 5.1 Product Delivery Process Services 5.2 On-site Construction Services 5.3 Training Services 6. Document Archiving 7. Service Monitoring 7.1 Process Monitoring 7.2 Change Management 8. Contract Management 9. User Relationship Management 10. Service Quality Supervision and Complaint Handling 10.1 Service Quality Complaints 10.2 Evaluation and Improvement
Development Information
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced