T/SYECA 0004-2017 Active Group standards

T/SYECA 0004-2017 Electronic commerce platform after-sales service specification

Publish Date: 2017-03-29 Implement Date: 1970-01-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/SYECA 0004-2017

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Factory and mine transportation

ICS Name: Integration, terminology, standardization, and literature (vocabulary)

Publish Date: 2017-03-29

Implement Date: 1970-01-01

Scope

This standard is divided into the following main technical requirements: basic requirements, after-sales technical requirements, return and exchange refund services, complaint handling, and evaluation of after-sales services for products. The basic requirements primarily specify technical requirements for after-sales service systems, personnel, and obligations. The after-sales technical requirements mainly describe technical requirements for after-sales services, service timelines, and service providers. The return and exchange refund services primarily address technical requirements for quality issues with physical products and non-quality issues with physical products. The complaint handling primarily outlines technical requirements for personnel, complaint channels, feedback mechanisms, and dispute resolution methods. The evaluation of after-sales services for products primarily describes technical requirements for evaluation criteria, evaluation methods, and evaluation procedures, as well as evaluators and evaluation processes.