T/ZS 0282-2022 Active Group standards

T/ZS 0282-2022 Service Standards for Hardware and Electrical Appliance Stores

T/ZS 0282-2022

Publish Date: 2022-06-30 Implement Date: 2022-07-05 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/ZS 0282-2022

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: \nMetal fittings and accessories

ICS Name: Trade, commercial activities, and marketing

Publish Date: 2022-06-30

Implement Date: 2022-07-05

Scope

Scope: This document specifies the terms and definitions of hardware and electrical appliance stores' services, internal service management, store shopping environment, product services, sales process services, and after-sales services. This document is applicable to hardware and electrical appliance stores' services. Main technical content: Preface 1; Scope 2; Normative reference documents 3; Terms and definitions 4; Internal service management 4.1; Supporting facilities 4.2; Store management 4.3; System services 5; Store shopping environment 6; Product services 6.1; Product quality 6.2; Product sales 6.3; Product display 6.4; Product inventory 7; Sales process services 7.1; Personnel services 7.2; Member services 7.3; Out-of-stock services 8; After-sales services 8.1; Customer complaints 8.2; Product returns and exchanges 8.3; Product recycling 8.4; Online sales Reference documents