T/SHMHZQ 150-2021 The specification for the quality of trade logistics services
T/SHMHZQ 150-2021 The specification for the quality of trade logistics services
Basic Information
Scope
Scope: It specifies the terms and definitions, basic principles, personnel requirements, solution design services, information services, customer services, operation services, basic service quality evaluation indicators, evaluation methods, risk control and emergency management, and continuous improvement for the quality control and management of commercial logistics services. Applicable to the quality control and management of commercial logistics services; Main technical content: 4 basic principles, 5 personnel requirements, 6 solution design services, 7 information services, 8 customer services, 9 operation services, 10 basic service quality evaluation indicators, 11 evaluation methods, 12 risk control and emergency management, 13 continuous improvement