GA 407.1-2003
Active
T/DLMECA 0004-2017
Active
Group standards
T/DLMECA 0004-2017 Service after-sales specification of Dalian e-commerce service platform
T/DLMECA 0004-2017 Service after-sales specification of Dalian e-commerce service platform
Price:
$ 20.00
Basic Information
Standard Code:
T/DLMECA 0004-2017
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Economic and cultural
ICS Name:
The application of information technology in other fields
Publish Date:
2017-04-10
Implement Date:
2017-05-01
Scope
Main technical content: This standard is divided into basic requirements, after-sales technical requirements, return and exchange refund services, complaint handling, and evaluation of after-sales services for goods. The basic requirements mainly clarify the technical requirements for after-sales service systems, personnel, and obligations. The after-sales technical requirements mainly describe the technical requirements for after-sales services, technical service deadlines, and service providers. The return and exchange refund services mainly describe the technical requirements for quality problems of physical goods and non-quality problems of physical goods. The complaint handling mainly describes the technical requirements for personnel, complaint channels, feedback mechanisms for complaints, and dispute resolution methods. The evaluation of after-sales services for goods mainly describes the content of evaluation criteria, evaluation methods, evaluation procedures, evaluators, and evaluation processes.
Development Information
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