T/JZJRXH 001-2023 Banking Service Standards for Business Branches in Jinzhou City

Scope

Main technical content: This standard specifies the service norms that should be met by Jinzhou City's banking outlets when providing services to customers, based on the requirements of two national standards (GB/T 32320 "Basic Requirements for Banking Outlet Services" and GB/T 32318 "Evaluation Criteria for Banking Outlet Services") in terms of safety, functionality, standardization, convenience, and comfort. This standard applies to all banking outlets in Jinzhou City, and the services of all banking outlets in Jinzhou City should comply with the requirements of this standard. Banking outlets should adhere to the business philosophy of "serving society and benefiting the public" and "starting from the little things and assuming permanent responsibility", and focus on the service concept of "regarding customers as life and meeting their maximum needs". They should pursue a service style of "with heart, with love, and with wisdom", and provide distinctive, differentiated, and family-oriented services in terms of outlet safety, functionality, standardization, convenience, and comfort. This will enhance and improve the customer experience of financial consumers, create value through services, and lay a solid foundation for building a commercial bank with brand influence in Jinzhou City.

Development Information

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