T/LADA 001-2017 Motor vehicle maintenance and service quality specification
T/LADA 001-2017 Motor vehicle maintenance and service quality specification
Basic Information
Scope
This standard stipulates the general principles, repair service processes, and service quality assurance requirements for the quality of motor vehicle repair services. This standard applies to the quality management of motor vehicle repair services provided by operators within the province, and can also be used as a basis for evaluating the service quality of motor vehicle repair operators and their ability to meet customer requirements. 1. It defines the motor vehicle repair service process from the following stages: customer reception, on-site inspection, repair operations and process inspection, and completion inspection. 2. It specifies requirements in 10 aspects, including quality management, personnel management, equipment management, facility management, parts management, on-site management, document and data management, environmental protection management, and inspection and improvement, creating conditions for controlling repair quality.